There are moments in life when someone says, just a couple of magic words, the mighty, has become a spokesman for the imagination. Improve the customer experience in the broadest sense and can make life.
Perhaps this has happened to you. It took me - twice, both times and efforts to improve the customer experience had a profound effect.
The first magic moment to improve the customer occurred in 1972 when my school's science teacher, Stan Rhodes, urged his studentsthat build the strongest bridge with only a limited number of balsa wood and glue.
On race day, was a serious problem. I knew that the span of the bridge could be at least 12 inches, but I was wrong width. I understand the maximum width was 1 inch. In fact, it was 1.5 inches.
While my project was good, my bridge by 33% thinner than any other. However, he came in second place.
I was devastated. With an extra half-inch wide, certainlyhave won the competition.
When I went and pulled me aside and said Mr. Rhodes. "Actually, your best project bridge was well done."
I looked at him, my mood has changed completely.
"Really?" I asked, amazed. "You think so?"
"" Absolutely, "he smiled." You're a very good designer. "
"Thank you, Mr. Rhodes!" I walked away triumphant. When Mr. Rhodes student (customer), he could not have said something more powerful to improve customers.
Todaymore than two decades later, I make my living as an innovative curriculum designers. There are boot camps, orientation, international tours, interactive workshops, retreats, management, conference games, video, and built the web-based learning systems, and more. I am confident and passionate power of good design.
Comment magic Stan Rhodes' made a difference and has done wonders to improve the customer experience.
The second magic moment to come to improve the customer when I was newthe business world, a recent graduate of my youth as a citizen diplomat and master of the world trotting Frisbee.
I attended my first National Speakers Association Annual Meeting. Nervous and inexperienced, I was under dressed for the event and had no idea how successful speakers in their impressive career.
By chance I was standing next to Thomas Winninger in the back of a large conference room. Thom and I are excited about the same height and for a moment we saw in the eyes. Hepresented with enthusiasm - his trademark. I offered a more hesitant, "Hello." We chatted for a while '. I felt rather embarrassed.
Moments later, Thom looked at me and said, right, with an intensity that went to my heart: ".. I see you have what it takes to be successful in this business will do you good"
It 'been a busy conference and Thom was well known. Soon they parted in different directions. His comment, however, remained with me.
Today, more than20 years later, I like my career as a successful professional speaker.
Thom was right, I had what it takes. I wonder as he saw them? Maybe he thought that anyone who had presented at the annual meeting of the interest and desire, if not yet have the necessary skills.
Then again, maybe Thom did not see much potential in all, but spoke of helping to create, for the moment to improve the customer.
Thanks, Thom.
Learning to improve key customerExperience
How about another person can affect the balance of their lives. Make the effort, their confidence, improve their image and reputation.
Action steps
Do not hold back. Other people go on. Say the magic words to improve the customer.
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